Frequently Asked Questions (FAQs)

What is Doocle?

Doocle is an innovative healthcare platform that allows you to connect with a medical professional of your choice to securely discuss your medical issues via a private video consultation at a time to suit you.

Why choose Doocle?

Doocle is packed with unique features not found on other telemedicine platforms.

For starters, Doocle is not limited to General Practitioners but aims to have the whole spectrum of medical professionals available to our clients.

Doocle also allows patients to upload their scans (x-rays, MRI’s etc) for the Doocle medical professional to collaboratively review with the patient to help them understand what their scan is showing and the health implications.

Doocle doctors host webinars which users may be interested in joining. Doocle webinars can be interactive, allowing the audience to ask questions and be more than just observers.

All medical professionals who have signed up to Doocle will have had to go through our stringent verification process, which ensures only the most qualified and experienced professionals are available for a consultation on the Doocle platform.

Who is Doocle for?

Doocle is for any patient who may wish to get a second opinion, or discuss their health with an expert in their field.

What can Doocle not help with?

You should not use Doocle for emergencies or situations that require immediate action, including but not limited to:

  • Chest pain
  • Severe bleeding
  • Severe difficulty in breathing (such as shortness of breath)
  • Sudden, severe pain anywhere in the body
  • Moderate to severe burns
  • Convulsions or seizures
  • Sudden change in mental status (such as unusual behaviour, confusion, difficulty waking from sleep)
  • Head or spinal injuries
  • Serious limb impairment or broken bone
  • You have harmed yourself or have plans to end your life
  • Any condition where children are involved

Is this service free?

No, Doocle is a private service. The fee for a consultation is set by the consultant and can vary across the Doocle platform. The fee is displayed clearly prior to booking a consultation, and will not be increased without notice.

How do I make a complaint?

If you feel unhappy with your Doocle consultation and wish to file a complaint, then please email with details of who the consultation was with, the time and date of the consultation, and details of the complaint.

The Doocle Patient Complaints team will review your complaint thoroughly, and may review any data collected during your consultation and speak with the consultant.

You will be kept informed of our investigation and outcome.

Does Doocle issue sick / fit notes?

No, Doocle should not typically be used for ‘fit-notes’ / ‘sick notes’.

Who are Doocle medical professionals?

Doocle medical practitioners and independent professionals who wish to provide their services through the Doocle telemedicine platform.

All Doocle medical professionals have to go through a thorough verification process to ensure only the best and most qualified professionals are listed on Doocle.

How quickly can I get a consultation?

You could have a consultation immediately – it all depends on the availability of your chosen Doocle doctor.

There are three options available when you go to book a consultation:

1) Instant Appointment

This Doocle medical professional is signed into Doocle right now and is available to speak with you instantly.

2) Schedule Appointment

The Doocle medical professional lists their availability - you can see their available slots and book your consultation in any available slot now and in the future.

3) Request Appointment 

If you do not see any slots available but wish to speak with a particular Doocle medical professional, you can request an appointment, stating your availability, and the Doocle medical professional will reply to try and arrange an appointment. Note that it may not always be possible to accommodate your request.

Will my regular practitioner know details of my Doocle consultation?

You may be asked, or you may request, if you wish your regular practitioner to know the details of your Doocle consultation.

If you wish – a paper summary of your consultation will be made available to your regular doctor/practitioner, sent from your Doocle medical professional.

What devices are supported by Doocle?

Doocle uses the latest WebRTC technology to provide its telemedicine consultations – and as such we support a variety of devices.

If using a desktop or laptop, Doocle can run straight from your web browser without installing anything. Supported browsers are:

  • Chrome
  • Firefox
  • IE / Edge (browser plug-in may be required for some versions)

Doocle also supports mobile devices.

  • Android is supported and works without download straight from the Chrome browser
  • iOS requires you to use Google Chrome

What is the length of my consultation?

Consultations are usually booked in 30 minute slots. These can be extended during the consultation, though check carefully what your chosen Doocle Medical Professional has allotted prior to booking.

How do payments work?

Payments are processed by Stripe, our payment processing partner.

When you book a consultation, your payment card is preauthorised for the displayed consultation fee.

Once your consultation has concluded, your card is charged as appropriate.

Can I get prescriptions via Doocle?

Yes, prescriptions are available for UK patients only at present.

Prescriptions are fulfilled by our pharmacy partner and can be delivered to your door.

Can I have my prescription dispensed outside of UK?

No, prescriptions cannot be fulfilled for clients outside of the UK, but you can always discuss suggested prescriptions with your local doctor.

Will I have to pay for my prescription?

Yes, you will have to pay for your private prescription.

If ordering via our UK pharmacy partner, you will be shown the price and asked to confirm the order.

Can I use my Medical Exemption Card to pay for my prescription?

No, Doocle is a private healthcare service. Your Medical Exemption Card can only be used for NHS services.

Is Doocle part of the NHS or an NHS service?

No – Doocle is not part of the NHS. It is a private service not in any way associated with the NHS.

How do I invite someone to join me for a consultation?

You can add two family members to be invited to your consultation. Visit “Approved Family Members & Friends” on your Doocle profile to add your friends/family. 

When you book your consultation, you can invite your approved friends/family to join you on the scheduled call.

How do I cancel a consultation?

You can cancel a consultation through your Doocle Dashboard – simply click the Cancel button next to your upcoming consultation and follow the instructions.

What happens if the Doocle doctor fails to join for my consultation?

If the Doocle doctor does not attend you will not be charged for the consultation.

You can leave feedback for the doctor or request a rescheduled appointment.

I am unable to sign in – what should I do?

You can reset your password using the Forgot Password link on the login form. 

If you are still experiencing problems, please contact Doocle on

Who should I contact for billing enquiries?

Please contact for billing enquiries.

What payment options are available?

Payments are processed by Stripe, our payment processing partner, and all major credit/debit cards are supported, including Visa, Mastercard, American Express and more.

Are Doocle payments secure?

Yes, absolutely – our payments are powered by Stripe, one of the world’s biggest payment providers.

How do I upload an x-ray or other scan?

On your Doocle Dashboard, navigate to Scans & X-rays. 

On here you will find an Add/Delete tab. Simply click this, fill in the form and attach your scans for upload.

Files uploaded need to be in a DICOM format.  If you have an encrypted CD you may not be able to upload DICOM files, and may choose to upload relevant images (eg screenshots).  Note that whether you upload DICOM files or screenshots, these images are not of diagnostic quality and will serve only to facilitate your consultation.

What should I do to prepare for the consultation?

If you have any materials, like scans or x-rays, which may be useful in your consultation, you are advised to upload them ahead of your consultation.

If you have any friends or family you would like to invite to the consultation, we recommend adding them to your approved list of invitees ahead of your consultation.

We recommend using the Doocle Diagnostics tool to ensure your device is compatible with Doocle ahead of your consultation.

How does the consultation start?

Around the time of your consultation, you will receive an email invitation, or if you are signed into Doocle, you will be able to enter the consultation via the Doocle Dashboard.

You will then go through the Doocle Diagnostic tool to confirm your device is ready for the consultation. You may then join a waiting room if the medical professional is already with a client.

When the Doocle medical professional is ready for your consultation, you will both enter the consultation screen. 

What should I do if the consultation is not working well?

If the consultation is not working well, it is most likely due to a connection issue. Try connecting to a stronger/faster network.

You can disconnect from your consultation and reconnect at any point during your booked slot to resume your consultation.

How do I use the chat feature during a consultation?

The chat feature allows you to type messages to each other (rather than speaking) and can be useful when connection is poor or you need something spelled out.

Simply begin typing in the chat box and hit enter to send the message to the other parties on the consultation. 

Is my consultation recorded? 

No, we do not record or store your video consultation.

All video consultations are encrypted however, no matter the endpoint (web or mobile) or the session type (1-to-1 or multiparty).