Security on Doocle is our number one priority.
All video consultations are encrypted using the AES cipher with 128-bit keys to encrypt audio and video, and HMAC-SHA1 to verify data integrity.
What this means for you is you can be sure that the latest security measures have been implemented to protect you during your consultation and beyond.
Doocle is hosted by Memset, with data centres in Surrey and Berkshire and trusted by various healthcare organisations including the NHS to provide compliant computing infrastructures.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet, and we also employ application-layer security features to further anonymise Personal Data.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Services, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us at firstname.lastname@example.org.
If we learn of a security systems breach, then we will attempt to notify you electronically so that you can take the appropriate protective steps. We may post a notice through the Services if a security breach occurs.